sales@kanakstones.com
ORDERS & DELIVERY

After the successful orders we strive to ship the products as soon as possible. We strive to deliver the product within 7 days of purchase. However, there might be circumstances beyond our control where this timeline cannot be maintained. In such cases, we ensure that the product reaches to you within 10-12 days of purchase.

Once your order is shipped you are provided with a tracking id. You can trace the status by entering the tracking id on the courier partner weblink or can mail us directly.

Your order is usually shipped within 24 hours of confirmation. Our logistics provider will then reach you to deliver the order. In case you are not available to take the delivery at first attempt, you may suggest a preferred time of delivery.

An attempt is made to deliver the order at your preferred time. If no one is available to receive your order at this time, a second attempt is made after confirming with the customer. If the order is not received at second attempt then the order comes back to KANAKSTONES warehouse. Our customer care executive will then get in touch with you to inform the non-delivery.

The order will be cancelled and your refund as store credit, if any, will be processed within 7 days.

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