sales@kanakstones.com
TERM AND CONDITION

PLEASE READ THESE TERMS OF USE ("AGREEMENT" OR "TERMS OF USE") CAREFULLY BEFORE USING THE WEBSITE AND SERVICES OFFERED BY KANAKSTONES.COM. THIS AGREEMENT SETS FORTH THE LEGALLY BINDING TERMS AND CONDITIONS FOR YOUR USE OF THE WEBSITE AT WWW.KANAKSTONES.COM (THE "SITE") AND ALL SERVICES PROVIDED BY KANAKSTONES ON THE SITE.

By using the Site in any manner, including but not limited to visiting or browsing the Site, you (the "user" or "you") agree to be bound by this Agreement, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. This Agreement applies to all users of the Site, including without limitation users who are vendors, customers,contributors of content, information and other materials or services on the Site.

Membership Eligibility and Registration

Age:Kanakstones's services are available only to, and may only be used by, individuals who are 18 years and older who can form legally binding contracts under applicable law. All registration information you submit is accurate and truthful. Kanak may, in its sole discretion, refuse to offer access to or use of the Site to any person or entity and change its eligibility criteria at any time. This provision is void where prohibited by law and the right to access the Site is revoked in such jurisdictions. Individuals under the age of 18 must at all times use Kanakstones's services only in conjunction with and under the supervision of a parent or legal guardian who is at least 18 years of age. In these cases, the adult is the user and is responsible for any and all activities.

Account Information:You must keep your account information up-to- date and accurate at all times, including a valid email address. You must use every effort to keep your password safe and should not disclose it to any other person. You shall not transfer your User Name to any other person.

Cancellation by Kanakstones.comSuch situations are avoided but if raised please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.

Can I cancel the Order?The customer can only cancel the order within 24 hours of placing the order. No cancellations will be processed after 24 hours. Once you request the cancellation of item(s) in your order, it will take us a maximum of 4 business days to cancel the order and initiate a refund as per refund policy. You will be notified of the same.

Customer not available at time of delivery.If the courier company has made 2 attempts to deliver your package and you were not available to accept/receive the package then the courier company will abandon or destroy the shipment at their destination. Please be aware that once the courier company destroys or abandons your shipment, we will not be responsible for not fulfilling the order. If you wish to avail refund in such a case, we will refund only after we receive the returned shipment package and subsequently a deduction of two way return shipping charges will be applied.

Return policy.We have a customer friendly return policy .You will have to just write us on refund@kanakstones.com within 24 hrs from time of delivery & return steps will given from our customer support executive.
1. Provide us with the tracking details of the product. Without this packages could get lost and replacement might be cancelled.
2. Mention the Company Name kanakstones.com and Order Number on the return package.

Return Shipping Cost:The cost of return shipping will not be covered by kanakstones.com Please note that the below return policy is NOT applicable on orders that are custom made or custom stitched.

Options after Return:You can choose to do one of the following
A) Request a replacement, either the same item or a different item from the website
B) Request a coupon code of same value for purchase later on the website. Using the coupon code, you can select anything on the website upto the returned value.

Packaging Advice:It is of utmost importance that the items do not get damaged on their return shipping. For Jewellery, please use cotton, bubble wrap, paper or foam to do some kind of padding around the product. For Apparel, please cover the package in polythene plastic and return it in an envelope to avoid damage due to rain. In case of international parcels, the package should be returned with signature requirement upon delivery. This is done to ensure that we receive the parcel correctly/safely.

Conditions of Return:Jewellery must not be used (other than for trial), altered, washed, soiled or damaged in any way.Return is acceptable only within 7 days from date of delivery. Original tags and packaging should be intact. For items that come in branded packaging, the box should be undamaged.Returns shipping cost will not be covered by kanakstones.com 'Made to order' jewellery are not covered under the return policy.

What we do about mispricings:Despite our best efforts, a small number of the many thousands of items in our catalogue are mispriced. However, we verify prices as part of our dispatch procedures. If an item's correct price is lower than our stated price, we charge the lower amount and send you the item. If a product's correct price is higher than our stated price, we will cancel your order and notify you of that cancellation.

Cancellation of Fraudulent/Loss to business Orders:To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, kanakstones.com reserves the right to cancel all past, pending and future orders without any liability. kanakstones.com also reserves the right to refuse or cancel orders in scenarios like inaccuracies in pricing of product on website and stock unavailability. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your card has been charged, the said amount will be reversed to your Card Account. Any promotional voucher used for the cancelled orders may not be refunded.

The customer may be considered fraudulent if any of the following scenarios are met:Customer doesn't reply to the payment verification mail sent by kanakstones
Customer fails to produce adequate documents during the payment details verification
Misuse of another customer's phone/email
Customer uses invalid email and phone no.
Overuse of a voucher code.
Customer returns the wrong product.
Customer refuses to pay for an order.
Customer is involved in the snatch and run for any order.

Damage:We try our best to delivery 100% good quality products,but unfortunately it may happen sometimes product is delivered damaged.In such case we required a photo to be sent to us within 24hrs from the time of delivery.Without photos sent in given time we will not be able to process replacement.In case of products not avialble return Upon receiving the photo, our team will review the damage. If the damage is approved and a complaint is registered, we request you to kindly send the product back to us. If a replacement is in stock with us, we will reship the same to you. In case it is not available, you can request for a refund or a coupon for future purchases. But the final decision is will be taken by kanakstones.com about refund.Investigation may take 3-4 days for international deliveries.

Color & Description Disclaimer:The details of the products or product specifications (for instance weight, color, handwork details, size, etc.) quoted with the product displays are only approximate values. While every endeavor has been made to accurately reproduce colors, there may be minor variations in color of the actual product because of differences in display output due to lighting and digital photography and color settings and capabilities of monitors. A customer must place an order keeping in mind this minor variation in color as seen on a computer screen against the actual color of the product received. kanakstones.com firmly believes that all the customers who order online are aware that colors seen on a monitor will be slightly different as compared to the actual accessories ordered. It is practically impossible for kanakstones.com’s Designers to replicate the same colors on a product as seen on your monitor. We wish to clarify and ascertain that every customer who orders any product from kanakstones.com is aware of this genuine problem.

While ordering on internet, we suggest that customers should be extra careful of following - 1. Red, maroon and orange colors have a higher tendency to reflect a different shade than other colors. For example even if you yourself try to photograph from a digital camera or scan a red color item, in most of the cases it will show either as maroon or orange on the computer monitor and vice versa. Though imaging technology has advanced, still no foolproof solution to this problem is available at the moment.
2. Many a time’s green and blue shades also overlap. Same is the case with off- white, white and cream colors.
3. Sea Green color sometimes looks Aqua blue and the other way around.
4. Handcrafted, hand dyed, hand printed, hand painted, hand embroidered, products will always have minor differences when we compare them as they are not made by machines. Each piece will be unique. Handicraft artisans always try their best to make each piece better than the previous one. So, the product will always have minor variation keeping the same theme constant in artistic manner. The raw finish of the handicrafts cannot be compared with machine finished products as this raw finish is the beauty of the handicrafts items.

Beads and Sequences missing or Coming off:We believe that customers who are ordering items with sequins and other beaded jewelry are aware of the fact that these shiny embellishments have a tendency to come off. Even with the best of handling and care this cannot be avoided altogether. Many a times during strict physical checking at the customs during transit, more than usual sequences and beads come off. Many a times it may happen that you open a box and find some pieces falling down on the floor. Or you wear the jewelry and in few hours you might lose some of them. Do not panic or over-react because if you look with a magnifying glass at any such dresses / saris worn by others, you will most certainly find some pieces missing or almost at a state of falling down. Your are deemed to have accepted the terms and conditions. kanakstones.com reserve right to time modify the Terms & Conditions of Use of the site without any prior notification to you.

Process for Pilferage Claim:If a customer raises a complaint for partial item/partial order through Customer Care.
The customer is supposed to claim for pilferage within 48 hours of delivery failing which the claim will not be entertained

An Email will be sent to kanakstones@gmail.com seeking/providing following information:Short description of the case (A few questions will be asked to help us understand the scenario)
The snapshots of the packet and other box(If any)(Try to cover the sides which look tampered/damaged as per the customer)
The refund for prepaid orders will be done after investigation which usually requires 3-4 business day. The process will include investigation with the concerned departments

The customer may not be liable for a refund if he/she falls in any of the scenarios stated below:Customer fails to provide adequate information about the case
Customer fails to provide snapshots of the packet and box(if any)
Customer must not dispose the packaging for 3-4 days post delivery and wait for next details to be sent by customer support team.

Refund Policy:Kanakstones reserves the sole right to accept or deny refunds and will act reasonably in the common interest of both parties involved. Purchases are only retractable in exceptional circumstances, such as when the seller materially changes the item's description after a purchase has been made, a clear typographical error is made, or there if a seller defaults in any way with the product listed or in the delivery of the same. In case of returns without delivery of product refund cannot be processed.

Prohibited Activities:All activities of users while using kanakstones.com or any service provided by kananstones shall be in accordance with legal regulations. Content provided by users on kanakstones.com shall not infringe legal regulations or these Terms & Conditions. Your information and your activities must not:
• be false, inaccurate or misleading;
• be offensive or menacing, abusive, defamatory;
• be obscene, indecent or contain child pornography;
• be in breach of any applicable laws or regulations;
• Violate this Agreement or any other kanakstones policy or guidelines, or any applicable law, statute, ordinance or regulation.
• add a kanakstones employee or a kanakstones user, even a user who has purchased an item from kanakstones.com, to your mail list (email or physical mail) without their express consent after adequate disclosure;
• contain any computer viruses, macro viruses, trojan horses, worms or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer or to surreptitiously intercept, access without authority or expropriate any system, data or personal information;
• cause the Site to be interrupted, damaged, rendered less efficient or such that the effectiveness or functionality of kanakstones.com is in any way impaired
• not use any robot, spider, scraper or other automated means to access the Site for any purpose without our express written permission

Cancellation:kanakstones reserves the right to cancel this User Agreement at any time and for any reason with a notice period of 7 days. Suspended users are not permitted to use kanakstones.com and to create a new user account.

Liability & Warranty:EVEN KANAKSTONES, AS WELL AS (AS APPLICABLE) KANAKSTONES'S SUBSIDIARIES, OFFICERS, DIRECTORS, EMPLOYEES OR KANAKSTONES'S SUPPLIERS WILL NOT BE LIABLE FOR ANY DAMAGES WHATSOEVER, WHETHER DIRECT, INDIRECT, GENERAL, SPECIAL, COMPENSATORY, CONSEQUENTIAL, AND/OR INCIDENTAL, ARISING OUT OF OR RELATING TO THE CONDUCT OF YOU OR ANYONE ELSE IN CONNECTION WITH THE USE OF THE SITE, KANAKSTONES'S SERVICES, OR THIS AGREEMENT, INCLUDING WITHOUT LIMITATION, LOST PROFITS, BODILY INJURY, EMOTIONAL DISTRESS, OR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES.
kanakstones is not liable for contracts formed between users of kanakstones.com. kanakstones is not liable for information on kanakstones.com provided by its users.

No Guarantee:Kanakstones does not guarantee continuous, uninterrupted access to the Site, and operation of the Site may be interfered with by numerous factors outside kanakstones's control.

Disclaimer:We, our subsidiaries, officers, directors, employees and our suppliers provide the Site and the Services on an "as is" basis and without any warranty or condition, express, implied or statutory. We do not guarantee and do not promise any specific results from use of the Site and/or the Services. If any provision of this User Agreement is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall be enforceable. We reserve the right to alter these Terms & Conditions at any time. If the alterations constitute a material change to the Terms & Conditions , we will notify you via email according to the preference expressed on your account. What constitutes a "material change" will be determined at our sole discretion, in good faith and using common sense and reasonable judgement. You agree that this User Agreement and all incorporated agreements may be automatically assigned by kanakstones, in our sole discretion, to a third party in the event of a merger or acquisition or any other event. You and kanakstones are independent contractors, and no agency, partnership, joint venture, employee-employer or franchisor-franchisee relationship is intended or created by this User Agreement. Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section. Our failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches. This User Agreement sets forth the entire understanding and agreement between us with respect to its subject matter. No oral explanation or oral information given by any party shall alter the interpretation of this User Agreement. This Agreement will prevail over any conditions of sale imposed by a seller. The policy may be amended from time to time and will be posted on the Site.

Cancellation:kanakstones reserves the right to cancel this User Agreement at any time and for any reason with a notice period of 7 days. Suspended users are not permitted to use kanakstones.com and to create a new user account.

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